Sea Containers USA ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how you can control it. By using our website or placing an order with us, you agree to the practices described in this policy.
1. Who We Are
Sea Containers USA is a supplier of shipping containers and portable buildings, headquartered at 542 Expy Park Dr, Nashville, TN 37210. We can be contacted at sales@seacontainersusa.com or 714-400-3293.
2. What Information We Collect
We collect personal information in the following ways:
- Information you provide directly — When you place an order, request a quote, create an account, fill in a contact form, or communicate with us, you may provide your name, email address, phone number, postal address, and payment information.
- Order and transaction data — Details of the products you purchase, the prices paid, delivery addresses, and correspondence relating to your orders.
- Website usage data — When you visit our website, we may automatically collect your IP address, browser type, operating system, pages visited, and time spent on the site through cookies and similar tracking technologies.
- Communications — If you contact us by phone, email, or through our website, we may retain records of that correspondence for quality and training purposes.
3. How We Use Your Information
- To process and fulfil your orders, including arranging delivery and sending confirmation and dispatch notifications
- To respond to your enquiries and provide customer support
- To send you quotes and follow up on order enquiries
- To send promotional emails and offers where you have consented or where permitted by law (you can opt out at any time)
- To improve our website, products, and services
- To detect and prevent fraud and ensure payment security
- To comply with our legal and regulatory obligations
4. How We Share Your Information
We do not sell or rent your personal information to third parties for marketing purposes. We may share your information with:
- Delivery and logistics partners — We share your name, delivery address, and contact number with our haulage and logistics partners solely for the purpose of fulfilling your delivery.
- Payment processors — Your payment information is processed by secure, PCI-compliant third-party payment gateways. We do not store your full card details.
- IT and website service providers — Companies that help us host and operate our website may have limited access to certain data under strict confidentiality agreements.
- Legal and regulatory authorities — We may disclose information where required to do so by law, court order, or regulatory authority.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site usage. We use essential cookies (required for the site to function, including shopping cart and checkout), analytics cookies (e.g. Google Analytics, using anonymised data), and marketing cookies (used only with your consent). You can control or disable cookies through your browser settings, though disabling essential cookies may affect site functionality.
6. How Long We Keep Your Data
We retain your personal information for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements. Order records are typically retained for 7 years. Marketing preferences are retained until you opt out.
7. Your Rights
You have the right to: access a copy of the personal data we hold about you; ask us to correct inaccurate or incomplete information; request deletion of your data (subject to legal limitations); opt out of marketing communications at any time; and request a copy of your data in a machine-readable format. To exercise any of these rights, contact us at sales@seacontainersusa.com.
8. Data Security
We use SSL encryption on our website, secure payment gateways, and access controls to limit who can access customer data. While we take all reasonable steps to protect your information, no internet transmission is entirely secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
10. Contact Us
Questions about this Privacy Policy? Contact us at: Sea Containers USA, 542 Expy Park Dr, Nashville, TN 37210 | Email: sales@seacontainersusa.com | Phone: 714-400-3293.